GENERAL SYSTEMS FAQS

How does my AALC alarm system work?

The alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials AAS and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

 

Why is my motion sensor providing false detections?

A motion detector may activate falsely for several reasons. It could be the result of improper installation of the device, such as placing it above a heater or furnace. A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false alarm activations continue the motion detector may require relocation or adjustment by an AAS technician.

 

Why does my keypad display "no ac"?

An alarm panel will normally display "no ac" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.

 

Why does my alarm system take so long to notify AAS?

The alarm system provides a delay period for the user. This delay period allows the user to disarm the system in order to prevent alarm activation. The delay period can range from 30 seconds up to 3 minutes.

 

Why is my system not communicating correctly?

An alarm system may lose communications for several reasons. It could be that the telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. It could be possibly due to operational malfunctions within your phone company or AAS may also be possible reasons for communications failure.

 

I have call waiting on my phone line. Can that affect my service?

No. The AAS system is designed to seize your phone line in order to call the AAS Customer Monitoring Center. It will then release the line in order for the Customer Monitoring Center to notify you that an alarm signal was received.

 

Why does my keypad display "not ready"?

Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Once you correct the condition, the alarm system will be ready to arm.

 

What is an undefined signal?

Your alarm system is capable of sending many types of signals to AAS, which is why we spend a lot of time during the installation testing the alarms. In very rare cases a system will send a signal that is not clearly defined in our database. This will require us to update our information.

 

What happens when I press the panic or fire alarm buttons on the touchpad?

If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the AAS Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.

 

If I lose electric power, will my alarm system still work?

Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.