SERVICE RELATED FAQS

What should I do if my technician does not show up as scheduled?

Your time is important and our technicians strive to arrive promptly as scheduled. If we miss an appointment and have not contacted you, please call (714) 867-7374 and select the option to inquire about a pending service request. An AAS service dispatcher will quickly assist you.

 

Why does my system show that AAS is "still working on it"?

If an AAS technician or installer is not currently working on your alarm system, it means that your system was left in a programming mode. Call AAS at (714) 867-7374 and speak to an operator for instructions on exiting the programming mode.

 

What if my system isn't working right?

AAS will be happy to investigate any problems you're having with your equipment. Just call (714) 867-7374 for any service-related issues.

 

If there is a problem, can you turn my system off from the AAS offices?

No. Your system is an independent unit and can only be turned off at your control touchpad.

 

My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from AAS, but no one called. Why not?

The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.

 

Am I responsible for testing my system regularly?

Yes. It is your responsibility to make sure that your system is in good working order. It's easy to test your system; just refer to your owner handbook or call (714) 867-7374 and follow the simple instructions. If you find that a part of your system is not working properly, call AAS at (714) 867-7374 to request repair service.

 

If I have an emergency, should I call AAS first?

No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and AAS will request emergency services.

 

Who do I call for Alarm Monitoring Issues?

You can call AAS at (888) 640-2796

 

Who do I call to Schedule Service for my Security System?

You can call AAS at (714) 867-7374